On the 4th July this year Construction Impact Framework (CIF) provided wheelchairs for the Meet & Greet volunteers at Salford Royal NHS foundation Trust (SRFT). The Meet & Greet team volunteer each and every day welcoming and assisting patients who would otherwise struggle to make appointments.
We thought we would catch up with both volunteers and patients to see how the wheelchairs have helped both volunteers and patients alike.
What Volunteers Had To Say…
“Brilliant service for patients, they know when they arrive that we are waiting for them as they have pre-booked (the service). It gives patients peace of mind and they feel like they are getting special treatment – which they are.”
“Working as a volunteer has given me confidence, I enjoy meeting people and feel I am part of the hospital community”.
“It is extremely satisfying to know we are helping people who are worried, nervous about coming into hospital, in some cases for the first time.”
“Having the wheelchairs has streamlined the service we provide as we are not looking for wheelchairs around the hospital”.
“Being a volunteer has given me purpose to GET UP, SMARTEN UP and something to look forward to, being part of a team”.
(Our Director, Sara Lawton, at the official handover over the wheelchairs to the volunteers service at SRFT on 04/07/17)
What Patients Had To Say…
Patients who use the service also took the time to share their experiences; here is what patients had to say;
“This is one of the best departments in the hospital as it takes into consideration the needs of carers too. I could never get my 92 year old mum from the car into the hospital without this service. Every volunteer has treated us with kindness and respect, they are brilliant.”
“This is a brilliant service – I don’t have to worry about how I get to see my husband , I know that once I have booked there will be someone to meet me”.
“I used to struggle to get from my taxi to my appointment , often looking for chairs to sit on along the corridor and clinging on to the walls for support. I have Rheumatoid Arthritis, I know once I book a volunteer they will be there waiting for me. I am less anxious about coming to hospital now, I find this a wonderful service”.
A Word From CIF…
CIF Director, Sara Lawton, had this to say “The feedback from both the Volunteers and Patients using the Meet & Greet Service is fantastic. CIF was purposely designed to support and sustain existing services; this is not only a great example of how we have enhanced this valued service but it is also a wonderful example of how we ensure our investments reach real people”.
Salford Royal NHS Foundation Trust